Contact support
Email Paul, the developer of Ribbons, for help with the app, general feedback, or feature requests.
You can also copy this address into your preferred email app.
Reporting an issue
To help us understand what happened, please include:
- Your device model and iOS, iPadOS, or macOS version.
- The Ribbons version you’re using.
- What you were doing and what you expected to happen.
- A screenshot or crash report, if available.
Please remove personal or sensitive information from screenshots and reports. We don’t need your Apple Account password or the private contents of your library.
Help with syncing
Check that your devices are signed into the same Apple Account, that iCloud Drive is enabled, and that you have an internet connection and available iCloud storage. Open Ribbons on each device and allow time for changes to sync.
If items still aren’t appearing, email us with the affected devices and what is missing. Keep the app and its local data in place while we investigate.
Purchases and subscriptions
For help with a Ribbons purchase or subscription, contact us at the email address above. Please describe the issue without including payment card details.
Privacy and your data
You can use the same support address for privacy questions or account deletion help. Read our Privacy Policy and Terms of Use for more information.